Zetbaz Privacy Policy – Our Firm Commitment to Protecting Your Data

Zetbaz is one of Bangladesh's most trusted online gaming and betting platforms. We understand how valuable your personal data is, which is why we treat privacy not merely as a legal obligation, but as a core responsibility to our users.

This Privacy Policy ("Policy") explains what information Zetbaz collects, how it is used, who it may be shared with, and what measures we take to keep your data secure. Your privacy rights are also covered in detail here.

This policy applies to:

• Applies to all visitors of the Zetbaz website zetbaz.bet.
• Applies to all Zetbaz mobile application users.
• Applies to all registered account holders.
• For users who contact Zetbaz customer support.
• Applicable to all users of any Zetbaz service.

If you have any questions about this Policy, support@zetbaz.bet Contact us at.

Zetbaz collects information in two main ways — directly from you, and automatically through your use of the platform. A full breakdown is provided below.

Zetbaz uses your information for specific, legitimate purposes only. We never use your data for unrelated activities. The main purposes are detailed below.

Zetbaz does not sell your personal data to third parties. However, limited information may need to be shared in certain specific circumstances.

• Payment Processor: Transaction details are shared with payment partners such as bKash, Nagad, and Rocket as needed to process deposits and withdrawals.
• Legal Authorities: Information may be disclosed to government authorities in response to a court order or valid legal request.
• Technology Service Providers: Trusted technology partners are used for cloud storage and server management, all bound by strict confidentiality agreements.
• Fraud Prevention: Limited information may be shared with relevant security agencies to prevent fraud or money laundering.
• Business Transfer: In the event of a merger or acquisition, users will be notified in advance and the same privacy standards will be maintained.

The Zetbaz website and application use cookies and similar tracking technologies to enhance your user experience and keep the platform functioning properly.

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some services to not function properly.

Zetbaz follows the highest industry standards to protect your data. Our security infrastructure is protected across multiple layers.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption. When you see the green padlock in your browser, your connection is safe.
• Two-Factor Authentication (2FA): Two-factor authentication is available on your account to prevent unauthorized access.
• Data Layer Separation: Different categories of data are stored on separate secured servers, so a single breach does not put all your information at risk.
• Regular Backups: Data is regularly backed up across multiple locations to prevent loss in the event of a technical failure.
• Access Controls: Employee access to data is restricted to what their role requires. All access is logged.
• Penetration Testing: Our systems are tested for vulnerabilities by specialist teams at least twice a year, with any issues addressed immediately.

As a Zetbaz user, you have several important rights regarding your personal data. Stay informed of these rights and exercise them whenever necessary.

Zetbaz does not retain data beyond what is necessary. Specific retention periods are set for each type of information.

• Active Account Data: All data is retained for as long as your account remains active.
• Financial Transaction Records: Retained for a minimum of 5 years after the last transaction, in accordance with legal requirements.
• KYC Documents: Retained for up to 5 years after account closure.
• Gaming History: Retained for up to 2 years after account closure, then permanently deleted.
• Support Contact: Retained for up to 1 year from the date of last contact.
• Cookies & Session Data: Cookies expire within 30 days to 1 year depending on the type.

Zetbaz strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or process personal information from minors.

Age verification is carried out at registration, and age is confirmed during the KYC process. If a minor's data is collected by mistake and brought to our attention — either by us or a guardian — we will immediately close the account and delete all associated data.

Zetbaz may update this Privacy Policy from time to time. When changes are made, we will take the following steps.

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after any changes will be considered acceptance of the updated Policy.
• If you do not agree to the updated Policy, you will have the option to close your account.

We encourage you to revisit this page regularly to stay informed of any policy updates. We are always committed to keeping your data safe.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our dedicated privacy team is ready to assist you.

• Email: support@zetbaz.bet
• Response Time: Typically within 24–48 hours.
• Live Support: 24 hours a day, 7 days a week.
• Formal Complaints: Send us an email with the subject line "Privacy Complaint".